#Order & delivery
Orders are sent directly from our warehouse, so we use a fast delivery time. Average delivery time is only 1 working day for Dutch orders.
🇳🇱 The Netherlands: 1 day
🇧🇪 Belgium: 1-2 days
🇩🇪 Germany: 2-3 days
🇫🇷 France: 2-3 days
🇮🇹 Italy: 3-4 days
Is your country not listed, but do you want to know how long a shipment takes? Do not hesitate and send us a message!
This is possible in your account. Have you lost your password? Request a new password on the ‘my account’ page. You will receive an email within a few seconds.
Unfortunately, orders cannot be canceled. As soon as an order has been placed, our warehouse staff will receive a notification and your package will be prepared immediately. You can always return your order as soon as you have received it, see the ‘return’ heading for how to return.
No track & trace code received? You can request a new Track & trace number from us. The most common reason is that you have entered your email address incorrectly.
We do not have a shop, Hardfestival only sells its products online at the webshop. Our products are in our warehouse, therefore we do not have the products in stock at our office.
Average delivery time for Dutch orders is 1 business day. Orders placed before 4 PM will be delivered the same day by the shipment company.
Orders in the Netherlands and Belgium are delivered with PostNL. Orders outside the Netherlands and Belgium with DHL or DPD.